Service Level Agreement- CMMP Corporate Maintenance Management Package
This service will be provided base
on Extended Standard Coverage & Response Time (ESCRT)
which is 4 by 8 response time with 6 days by 8 office
hours.
- Assumption
- All call reported is within the scope of coverage.
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- Service Overview
- This service provides corporate maintenance management
services for customer who need more specific scope
of service for their corporate infrastructure. This
service covers any equipment that is connected to
the servers, desktops, workstations, notebooks or
printers.
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- Key Consideration
- Unlimited service call provided for customer.
- One-day site survey will be used to familiarize
with customer network environment.
- Standard and fix engineer are assigned and standby
throughout the year of coverage.
- Extended Standard Coverage & Response Time
covers 4 by 8 response time 6 days by 8 office hours.
- Standard schedule health check service will be
carried out quarterly.
- Scope of Coverage
Our objective in packaging the Corporate
Management Maintenance is to provide companies with
a one-stop service solution by offering client a complete
maintenance package that covers service, support, maintain,
manage, advice and consult on their IT infrastructure.
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