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What happens if your network is down and no one is looking
after the support issue?
- You lose productivity ....
- prolong downtime ....
- affect employee morale ....
- mentally caught unprepared ....
- and miss business opportunities.
Organizations must have the ability
to identify and understand the critical of maintenance
support so as to enhance their competitive positions.
But because of the hidden complexity of today's network
infrastructure, many organizations have found maintaining
their existing network to be a painful barrier to acquiring
needed technologies as well as resources when problem
arise.
- A Common Mistake
-
Many organizations believe their
network or server will not fail so easily as such
precaution is always classified as not necessary.
As a result, all services needed are base on per-call
basis. Per-call basis services is costly both in
the downtime it takes the network or server back
to normal and in the hourly cost charge by the vendor
if the engineer are not familiar with the environment.
But cost is not the only problem:
-
Response time is always an issue
when problems arise - vendors will only response
upon confirmation of service quote that might be
at least a day and subject to engineer availability.
-
User frustration due to lost
of service and use of system that in turn reduced
user productivity.
-
Because individuals with varying
degrees of expertise and unfamiliar with the environment,
efficiency visit various workstations, controlling
timelines and costs are difficult, if not impossible.
-
Before you make a decision regarding
whether you need a Corporate Management Maintenance
(CMM) or Standard Comprehensive Maintenance (SCM),
ask yourself these questions:
- How important is it to you to ensure minimum network
or server downtime?
- Does your staff have the expertise to consistently
support the entire network when problem arise?
- Can you afford to loss data information due to such
disaster or error made by an unfamiliar engineer?
- What is the best use of your staff's time and expertise?
Advanetwork ensure rectification success
by using only certified and environment aware engineer
who is assigned only to your esteem organization. By
assigning specific engineer to your organization, not
only will he be able to solve your IT issue in the shortest
possible time but also serve as internal consultant
to provide valuable advice on your infrastructure.
With a combination of proprietary and
packaged management and a unique, proven methodology,
our Corporate Management Maintenance provide highest
service quality, more predictable, more consistent support
in a fraction of the time, compared to per-call basis
services.
-
Advanetwork
is Unique
-
What makes Advanetwork's Corporate
Management Maintenance Services so unique?
- We invest time upfront to study
your organization network environment before we
ever appoint engineer to take over. Because we do
our studies, the actual handover is surprisingly
smooth.
- Assigned fix engineer who is
familiar with the environment to reduce user from
explaining their issue or needs all over again.
- Comprehensive Server Health Management
ensures that the server is healthy and more predictable.
- Remote Management Services is
another service that help to reduce downtime by
providing support remotely using PCAnywhere, NetSupport,
CarbonCopy, Remote Desktop and so on.
- Remote alert is also implemented
on all critical machines to ensure early detection
of problems. In today complex network, it is difficult
to notice a service failure or malfunction without
some software assistant.
- Rapid response on site within
promised time frame with right engineer to resolve
the actual problems.
- Web base report and status. Allow
you to have your services status and report anytime
you need it.
- You retain full control. Your
vision drives every aspect of the support to be
provided. You set the expectations and standard.
You know the cost upfront.
- You can focus your resources
on more strategic initiatives, instead of struggling
with the challenges of IT staff shortages or lack
of neccessary expertise.
This brief overview just touches on
the highlights. For more in-depth information and service
details, call us today. We'll be happy to discuss your
specific needs and show you the strategic benefits of
Advanetwork's Coporate Management Maintenance Services. |
