Service Level Agreement
- SDMP Standard Desktop Maintenance Package
This service will be provided base
on Standard Coverage & Response Time (SCRT) which
is 4 by 8 response time with 5 days by 8 office hours.
- Assumption
- All call reported is within the scope of coverage.
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- Service Overview
- This service provides standard desktop maintenance
package for customer who needs more specific scope
of service to enhance their current support needs.
This service covers basically the desktops, notebooks
as well as workstations.
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- Key Consideration
- Unlimited service call provided for customer .
- No fix engineer are assigned and standby throughout
the year of coverage.
- Standard Coverage & Response Time covers 4
by 8 response time 5 days by 8 office hours.
- Only cover desktop, notebook and workstation.
- Scope of Coverage
Our objective in packaging the Standard
Desktop Maintenance Service is to provide companies
with a one-stop service solution by offering client
a complete maintenance package that covers service,
support, maintain, manage, advice and consult on their
desktop environment.
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