Service Level Agreement- SNCMP Standard NBD Comprehensive Maintenance Package
This service will be provided base
on Basic Coverage & Response Time (BCRT) which is
next business day response time with 5 days by 8 office
hours.
- Assumption
- All call reported is within the scope of coverage.
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- Service Overview
- This service provides standard NBD comprehensive
maintenance package for customer who needs more
specific scope of service for their company network
with next business day response time. This service
covers any equipment that is connected to the servers,
desktops, workstations, notebooks or printers.
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- Key Consideration
- Unlimited service call provided for customer.
- No fix engineer are assigned and standby throughout
the year of coverage.
- Basic Coverage & Response Time covers next
business day response time 5 days by 8 office hours.
- Standard schedule health check service will be
carried out quarterly.
- Scope of Coverage
Our objective in packaging the Standard
NBD Comprehensive Maintenance is to provide companies
with a one-stop service solution by offering client
a complete maintenance package that covers service,
support, maintain, manage, advice and consult on their
IT infrastructure.
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